Refund and Returns Policy

Introduction

At Marine Outboard & Spare Parts, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines our procedures for returns and refunds to make the process as smooth and transparent as possible.

Returns

  1. Eligibility:

    • Items must be returned within 30 days of receipt.
    • Items must be unused, in the same condition that you received them, and in the original packaging.
    • Proof of purchase (order confirmation or receipt) is required.

  2. Non-Returnable Items:

    • Gift cards
    • Downloadable software products
    • Items marked as final sale or non-returnable

  3. Return Process:

    • Contact our customer support team at info@marineoutboardandspareparts.com to initiate a return.
    • Provide your order number, item details, and reason for return.
    • Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
    • Package the item securely and include the RMA number on the return label.
    • Ship the item to the address provided by our customer support team.

  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

Refunds

  1. Refund Process:

    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

  2. Partial Refunds:

    • Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
    • Items returned after the 30-day period may also be eligible for partial refunds.

  3. Late or Missing Refunds:

    • If you have not received your refund after 10 business days, please check your bank account and contact your credit card company or bank, as it may take some time before your refund is officially posted.
    • If you still have not received your refund, please contact us at info@marineoutboardandspareparts.com.

Exchanges

  1. Damaged or Defective Items:

    • If you received a damaged or defective item, please contact us at support@marineoutboardandspareparts.com within 7 days of receipt.
    • Provide your order number, item details, and a description of the issue.
    • We will arrange for a replacement or a full refund, including shipping costs.

  2. Wrong Item Received:

    • If you received an incorrect item, please contact us at support@marineoutboardandspareparts.com within 7 days of receipt.
    • We will arrange for the correct item to be sent to you at no additional cost.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Marine Outboard & Spare Parts
Email: support@marineoutboardandspareparts.com
Phone: [+1(936) 666-1030]

Commitment to Customer Satisfaction

Your satisfaction is our priority. We are committed to resolving any issues promptly and efficiently. Thank you for choosing Marine Outboard & Spare Parts. We appreciate your business and look forward to serving you again.

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