Frequently Asked Questions
Products - Orders - Shipping
How do I purchase a products from Marine outboard motors and parts?
You are always welcome to call and speak with us directly over the phone, but for the most efficient fastest service please place your order online .
How fast do you ship Parts and products
We do our best to ship all remanufactured and new parts out on the same or following business day. We always check with our distributors to make sure the item is in stock. If the item is out of stock, we will contact you immediately and let you decide if you would like to wait for the item, or if you would like a refund. Used parts normally ship within 1-3 days (with some exceptions) depending on what you have ordered.
What is the warranty on remanufactured powerheads, lower units and tilt and trims?
The remanufacturer offers a one year limited warranty. If you have a warranty claim, please contact us. We will issue a return shipping label and the product will be shipped back to the remanufacturer for inspection. If the remanufacturer finds that something was wrong with the remanufacturing process and caused the product to fail the item will be covered the ramanufacturer will also pay a percent of shop fees. If the remanufacturer finds that an outside reason caused the product to fail the product will be repaired at a reduced labor and parts rate. Example: If the carburation was not set right on a remanufactured powerhead and caused the powerhead to lean out on 1 cylinder, this will not be covered. It would be repaired at a reduced rate. Please read our warranty polices under the “about us” tab.
What companies do you use for shipping?
New and rebuilt parts will either ship with UPS or Fed-Ex. Used parts that ship from our warehouse , will ship with USPS or UPS depending on your location and the size of the part.
Do you ship Globally?
Yes, we are glad to ship parts internationally. All of the shipping charges posted on our website are for domestic delivery. There will be additional charges for international delivery. We will contact you after your order is placed and send a money request for the additional charges. All international power head orders will be required to respond to an email stating they would be responsible for all return and re-delivery shipping costs in the event of a warranty claim. No matter what the cause of the claim is.
How to place an Order
To place an order, simply add your motor(s) into your shopping basket and then click on the checkout button on our website.
– Fill in the required information and select your preferred payment method. We accept a variety of payment methods :
* Bank Transfer
* Zelle Pay
* Apple Pay
* PayPal
* Bitcoins
* Google Pay
* Credit/Debit Card
* Western Union
– Click on PLACE ORDER after selecting your preferred payment method. Depending on your preferred payment method, you will either complete your payment directly on our website, or you will receive an email with payment details and you can complete your payment offline and reply us with a payment receipt.